Privacy Policy

PRIVACY POLICY

Effective Date: December 10, 2024

1. INTRODUCTION
This Privacy Policy will explain how Chatcloud (“we”, “us”, “our”, “Chatcloud”) collects and uses the information and personal data. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service available at https://chatcloud.pro/terms.
This privacy policy applies to:
(i) Personal Data that we collect when you visit our Website https://chatcloud.pro/ and all subdomains in https://*.chatcloud.pro (“Visitors’ Data”);
(ii) Personal Data that our Customers provide to us when they use our Service under the Terms of Service (the “Agreement”) available at https://chatcloud.pro/terms (“Customer’s Data”);
(iii) Personal Data about the End Users of the Customers’ Product(s) including websites and mobile applications that the Customers provide to us for using the Service (“End Users’ Data”).
The Visitors’ Data, Customer’s Data and the End Users’ Data is separately or collectively referred to as “Personal Data”.
We will not use or share your information with anyone except as described in this Privacy Policy. We are committed to protecting the privacy and security of all Personal Data processed as part of our business activities.
Our legitimate interests are: maintaining and managing the Service, providing the Service to you, improving the Service, processing of the information that you choose to provide to us via email or submitting on our Website or by using the Service, preventing fraud or harm to us or to any third party, ensuring your Account is adequately protected, ensuring the overall security of our network and services, compliance with any contractual, legal or regulatory obligations under any applicable law.
We are the data controller of the Visitor’s Data and the Customer’s Data. For clarity, we are the data processor of the End Users’ Data, while the Customer is the data controller of the End Users’ Data. The Customer determines the purposes and means of processing of the End Users’ Data. We only process the End Users’ Data on the Customer’s instructions for the purposes of providing the Service to the Customer. The collection of the End Users’ Data through Customer’s Product(s) is governed by our Customers’ privacy policies, and if you are a Customer’s End User then you should review the Customer’s privacy policy to learn more about the Customer’s data handling practices.
While Chatcloud recognizes that an individual has the right to access, delete and amend the data collected about that individual, Chatcloud only has a relationship with our Customers and does not interact with the Customers’ End Users. As such, if you are a Customer’s End User and you would like to access, amend or delete your data, please contact the Customer directly with your request which Customer may process. Chatcloud will respond within a reasonable period of time to any such request or assistance requested by our Customer.
Chatcloud only retains the End Users’ Data we process on behalf of our Customers for as long as necessary to provide the Service to our Customers or as required to comply with legal obligations, resolve disputes and enforce any agreement.

2. HOW WE COLLECT YOUR PERSONAL DATA
We may collect information about you by the following means:
(i) Directly from you, when you provide information to us or interact with us;
(ii) Through use of cookies and other similar technologies;
(iii) From online advertising companies who may share information about the marketing and advertisements you have seen or clicked on, and from social networks and other sources of publicly available data;
(iv) From other third party sources (for example, service providers who provide consumer data, such as information about your interests and marketing inferences, sub-contractors in technical, payment and delivery services, analytics and tracking software providers).

3. PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA
3.1. Visitor’s Data
Personal Data collected:

Usage Details about your interaction with our Website (such as the pages visited, links clicked, referring URL, searches performed on our website and other similar information related to how you have used our Website);
Device Information including the IP address and other details of a device that you use to connect with our Service (such as browser type, operating system, device type and other similar technical information typically received from a browser or device automatically);
Location information we use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address;
Contact information and any other information you choose to include when you communicate with us via email, mail, phone or other channels;
Profile and subscription information, such as a username and password, your full name, mailing address, phone, e-mail address orsubscription preferences, the name of the company you represent, your position, when you create an Account to use the Service;
Biographical information when you inquire about or apply for a position with us;

Purpose:

to operate our Website, diagnose any problems and to improve the Website and your navigating experience;
to tailor the content that we may send or display to you on our Website, and to otherwise personalize your experiences while using our Website;
to improve the Service of Chatcloud, partners and affiliates (including targeted advertising and modelling Internet user behavior) and for other research, analytical or statistical purposes;
to communicate with you, including via email, about our Service; to respond to your inquiries or complaints;
to prevent fraud or harm to us or to any third-party, and ensure the security of our Website and Service;
where it is necessary for Chatcloud to comply with its legal obligations and to exercise and enforce its legal rights;
we may use certain third-party marketing and advertising networks to help us market our Service on our own Website and on third-party websites.

Lawful Basis for Processing:

Legitimate Interest;
Your consent to our use of cookies on our Website.

3.2. Customer's Data
Personal Data collected:

Contact information and any other information you choose to include when you communicate with us via email, mail, phone or other channels;
Transactional information including payment information and payment history if you engage in transactions through the Service;
Usage Details about your interaction with our Website (such as the pages visited, links clicked, referring URL, searches performed on our website and other similar information related to how you have used our Website);
Device Information including the IP address and other details of a device that you use to connect with our Service (such as browser type, operating system, device type and other similar technical information typically received from a browser or device automatically);
Location information we use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address;
Profile and subscription information, such as a username and password, your full name, mailing address, phone, e-mail address orsubscription preferences, the name of the company you represent, your position, when you create an Account to use the Service;
Website usage and session information. We collect information about your interaction with the Service, including the resources that you access, pages viewed, how much time you spent on a page, and how you reached our Website.

Purpose:

to manage, administer and improve the Service provided to you;
to enable us to fulfil our obligations to you as part of the Service;
to identify you, verify your Account and prevent abuse, fraud and infringements of your or other persons' rights, to ensure the security of our Website and Service;
to inform you of any updates to the Service, including new features and functionalities;
to improve our Website and the overall Website visitor and user experience;
to communicate with you including the response to your inquiries or complaints;
where it is necessary for Chatcloud to comply with its legal obligations and to exercise and enforce its legal rights;
we may use certain third-party marketing and advertising networks to help us market our Service on our own Website and on third-party websites.

Lawful Basis for Processing:

Legitimate Interest;
Performance of a contract between us;
Your consent to our use of cookies on our Website.

Some of this Personal Data is collected through cookies and other tracking technologies, which may be operated by our partners who assist us in serving ads or providing other services to you.

3.3. End Users’ Data
Personal Data collected:

Device Information. This refers to technical information related to an End User’s mobile device or computer, such as: device type and model, system language, OS type and version, screen settings, app version, push token and time stamp and zone;
Identifiers. This refers to various identifiers that generally only identify a computer, device, browser or website/application. For example, IP address (which may also provide general location information), User agent strings, Mobile Device Advertising Identifiers such as IDFA (identifier for advertisers) and Android ID (in Android devices); IDFV (ID for Vendors in iOS), Google Advertiser ID, Serial ID, Customer issued user ID and other similar identifiers including those generated by Chatcloud to enable provision of the Service;
Engagement Information. This refers to information relating to End User actions within an website/application such as: session start, activity period, source of install, install date, last use date, links clicked, pages visited, in app purchases made and other payment-related data (such as transaction ID, time and amount), use of app functions and features including use of social networking links and other interactions, events and action Customers choose to measure and analyze within their Products (including advertising campaign related data – eg. advertising clicked or viewed, attribution data).

While End Users’ Data does not generally contain any information that directly identifies an individual, such as names, addresses, credit cards or other personal information, we acknowledge that under certain jurisdictions the End Users’ Data we do receive when a Customer uses the Service may be deemed personal data and therefore, where applicable, will be treated as such.

Purpose:

to provide the Service to the Customers as described in our agreements with the Customers;
To aggregate the data from media and marketing sources as a part of the Service;
To understand and analyze the conversion rates and other statistics and measurements related to marketing campaigns;
To understand the metrics around subscription, purchases, and refunds and gather real-time statistics on purchases and overall payment behavior in order to render the Service;
To use information derived from the aggregation of End Users’ Data including with other data for research and analytics purposes and improvement and marketing of the Service. Such aggregated data is anonymous and in no way reveal the identity of the Customer or any End User.

Lawful Basis for Processing:

Legitimate Interest.
Performance of a contract between Chatcloud and the Customer.

4. PERSONAL DATA SHARING
In order to conduct our business we may disclose your Personal Data to third parties. These third parties may include:
(i) business partners, suppliers and sub-processors* who may process information on our behalf;
(ii) advertisers, social media platforms, and advertising networks;
(iii) analytics and search engine providers;
(iv) IT service providers;
(v) When required by law, such as to comply with court orders, search warrants, regulatory orders and other lawful requests by public authorities, including to meet national security or law enforcement requirements;
(vi) Legal authorities, consultants, advisors or service providers when required to investigate, respond to, or prevent, fraud; or when required to ensure the security of our Service and Website and protect the safety of Chatcloud or the public;
(vii) As part of any merger or acquisition of Chatcloud, Personal Data may be transferred to the merging or acquiring company, as well as to any advisors representing a party during discussions of such merger or acquisition.
Chatcloud does not share End Users’ Data it processes when Customers use the Service except in the following cases:
(i) Upon our Customer’s request (e.g. to third parties integrated with our Service);
(ii) To our service providers who help to support our Service – such as data hosting providers and payment processors; Transfers to subsequent third parties are covered by the agreements with our Customers. These companies are authorized to use personal data only as necessary to provide these services to us.
(iii) When legally required (e.g. court orders or other lawful requests by public authorities), including to meet national security or law enforcement requirements;
(iv) To respond to, or prevent, fraud or to protect the safety of Chatcloud, its Customers, End Users or the public;
(v) As part of any merger or acquisition of Chatcloud, in which case End Users’ Data may be transferred to the surviving or acquiring entity.

5. HOW WE SECURE YOUR PERSONAL DATA
We implement physical, administrative, and technical safeguards designed to protect your Personal Data from unauthorized access, use, or disclosure. We also contractually require that our service providers protect such information from unauthorized access, use, and disclosure. In addition, we limit access to Personal Data to those employees, agents, contractors, and other third-parties that have a legitimate business need for such access.

6. RETENTION
Personal Data that Chatcloud collects and processes as a controller for the purposes identified in this Privacy Policy are not kept by Chatcloud for longer than is necessary for the specific purpose identified in this Privacy Policy, unless required to comply with our legal obligations (for example, if we are required to retain your Personal Data to comply with applicable laws or regulations), resolve disputes, and enforce our legal agreements and policies. When we no longer have a legitimate business need to retain your Personal Data, we will either delete or anonymize it.
Chatcloud, as a processor, will not retain any End Users’ Data for more than twenty-four (24) months, unless otherwise directed by the Customer to whom the End Users’ Data relates. Chatcloud may retain End Users’ Data longer than twenty-four (24) months if required by law, regulatory authority, tax purposes or allowed by law or if End Users’ Data is relevant to serving legitimate business services.

7. INTERNATIONAL TRANSFER
We may, directly or indirectly through third-party entities around the world, process, store, and transfer the information you provide, including your Personal Data, as described in this Privacy Policy. Specifically, the information and Personal Data that we collect may be transferred to, and stored at, a location outside of your jurisdiction, including outside the European Economic Area (EEA, including European Union) and the United Kingdom, and in countries that are not subject to an adequacy decision by the European Commission and that may not provide for the same level of data protection as your jurisdiction. It may also be processed by staff operating outside of your jurisdiction who work for us or for one of the organizations outlined in this Privacy Policy in connection with the activities outlined in this Privacy Policy. Chatcloud is located in the United States and operates globally. In any event, where appropriate we will put in place data processing agreements with our Customers, service providers to ensure a level of privacy consistent with the terms of this Privacy Policy and applicable laws.
For transfers from the EEA (including European Union), the United Kingdom, or Switzerland to the United States, we will comply with applicable laws to provide an adequate level of data protection for the transfer of your personal data. Chatcloud relies on the European Commission approved Standard Contractual Clauses as a legal mechanism for data transfers from the EU, UK IDT Addendum or an International Data Transfer Agreement as a legal mechanism for data transfers from the United Kingdom and on other legally approved mechanisms as well.

8. YOUR PRIVACY RIGHTS AND CHOICES
8.1. Marketing Communications and our use of Cookies. We provide you with various choices on how we may use Personal Data in connection with: (i) our marketing activities; and (ii) our use of cookies to serve your interest-based advertisements and to analyze usage of our Website and Service.
If you do not want to receive marketing email communications from us, you can opt-out by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to info@chatcloud.pro. You can manage your preferences related to our use of cookies, among other things, to provide you with targeted interest-based advertisements and to analyze your use of our Website and Service – please see our Section 10 “COOKIES AND HOW TO MANAGE THEM” for instructions.

8.2. Updating your Data. You may request that we correct or update any inaccurate or incomplete personal data by contacting info@chatcloud.pro. You may, of course, decline to submit personally identifiable data through the Service, in which case Chatcloud may not be able to provide certain services to you.

8.3. Requesting Data Deletion: If you wish to request the deletion of your personal data that we have collected, you can do so by following these steps:
(i) Email Request: Send an email to info@chatcloud.pro with the subject line “Personal Data Deletion Request”. In the email, please include your full name, contact information, and details of the data you wish to have deleted.
(ii) Verification: To protect your privacy and security, we may need to verify your identity before processing your request. We will contact you to provide additional information if needed to complete the verification process.
(iii) Processing Time: Once your request is verified, we will process it as soon as possible in compliance with our policies.
(iv) Notification: We will notify if there are any reasons we are unable to comply with your request.

8.4. Jurisdiction-Specific Notices.
Certain jurisdictions may provide additional rights to individuals with respect to the collection and use of Personal Data that we have collected. For example, you may have the right to request that we: (i) disclose to you any Personal Data that we have about you; (ii) correct or delete Personal Data that we have about you (subject to certain exceptions); or (iii) not disclose or sell your information to a third party (excluding qualified service providers). If you are a resident of any of the following jurisdictions, please read the notice for your location to learn more.

8.4.1. California
The California Consumer Privacy Act (“CCPA”), along with the California Privacy Rights Act amendment (“CPRA”), provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of Personal Data. You have the right to be free from discrimination based on your exercise of your CCPA rights.
If you are a California resident, you can see more details about the types of Personal Data we have collected from you in the past 12 months and may collect from you, how we collect such Personal Data and purposes for which we collect your Personal Data in Section 3 “PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA” above. We do not share your Personal Data with any third-party except as further described in Section 4 “PERSONAL DATA SHARING” above. Please refer to the other terms of this Privacy Policy to see further rights afforded to you and how we use your Personal Data.
We do not “Sell” (as defined in the CCPA) your Personal Data which we have collected or may collect and in the event we will sell your Personal Data, we will notify you by updating this Privacy Policy and we will provide you with the option of opting out of such “sale”.
Privacy Rights for Californians:
Under the CCPA, California residents have specific rights regarding their Personal Data. This section describes Californians' rights and explains how California residents can exercise those rights.

Below we further outline specific rights which California residents may have under the CCPA.
(i) Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Data over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable;
(ii) Right to Data Portability. You have the right to a "portable" copy of your Personal Data that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider's servers or information technology environment;
(iii) Right to Delete Your Data. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies;
(iv) Right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date;
(v) Right to Non-Discrimination for the Exercise of Your Privacy Rights. You have the right not to receive discriminatory treatment by us for exercising your privacy rights conferred by the CCPA.
How to Submit a Request:
You may submit a request to exercise your rights to know/access or delete your Personal Data through submitting a request via email to info@chatcloud.pro.
Upon submission of your request, we will contact you via the email address provided in your request. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In some instances, such as a request for data deletion, we may first separately confirm that you would like for us to in fact delete your Personal Data before acting on your request. With all requests, we will aim to complete requests as soon as reasonably practicable and consistent with any timeframes mandated by applicable laws. If we require more time, we will inform you of the reason and extension period in writing. You may authorize another individual or a business registered with the California Secretary of State, or designate an authorized agent, to make requests on your behalf through these means.
In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Data for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the Personal Data, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
Debug products to identify and repair errors that impair existing intended functionality;
Comply with a legal obligation; or
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

8.4.2. Virginia
The Virginia Consumer Data Privacy Act (“VCDPA”) provides Virginia residents with certain additional privacy rights regarding the collection, use and sharing of Personal Data. If you are a Virginia resident, you can see more details about the types of Personal Data we have collected from you in the past 12 months and may collect from you, how we collect such Personal Data and purposes for which we collect your Personal Data in Section 3 “PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA” above. We do not share your Personal Data with any third-party except as further described in Section 4 “PERSONAL DATA SHARING” above. Please refer to the other terms of this Privacy Policy to see further rights afforded to you and how we use your Personal Data.
Chatcloud does not sell certain Personal Data. Chatcloud does not engage in profiling in furtherance of decisions that produce legal or similarly significant effects. Chatcloud does engage in “targeted advertising” as that term is defined in VCDPA.

Privacy Rights for Virginians:
Under the VCDPA, Virginia residents have specific rights regarding their Personal Data. This section describes Virginians' rights and explains how Virginia residents can exercise those rights.
(i) Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Data over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable;
(ii) Right to Delete Your Data. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies;
(iii) Right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date;
(iv) Right to Data Portability. You have the right to a "portable" copy of your Personal Data that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider's servers or information technology environment;
(v) Right to Know and Opt-out. You have the right to know if we are processing your Personal Data, and you have the right to opt-out of the use of it for purposes of targeted advertising.
How to Submit a Request:
You may submit a request to exercise your rights to know/access or delete your Personal Data through submitting a request via email to info@chatcloud.pro.

8.4.3. Colorado
Under the Colorado Privacy Act (“CPA”), Colorado residents have certain privacy rights regarding the collection, use and disclosure of their Personal Data. If you are a Colorado resident, you can see more details about the types of Personal Data we have collected from you in the past 12 months and may collect from you, how we collect such Personal Data and purposes for which we collect your Personal Data in Section 3 “PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA” above. We do not share your Personal Data with any third-party except as further described in Section 4 “PERSONAL DATA SHARING” above. Please refer to the other terms of this Privacy Policy to see further rights afforded to you and how we use your Personal Data.
We do not sell Personal Data of Colorado residents and we do not process Personal Data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. Chatcloud does engage in “targeted advertising” as that term is defined in CPA.

Privacy Rights for Coloradoians:
Under the CPA, Colorado residents have specific rights regarding their Personal Data. This section describes Coloradoians' rights and explains how Colorado residents can exercise those rights.
(i) Right to Opt Out of Targeted Advertising. You have the right to opt out of the processing of Personal Data concerning the consumer for the purpose of targeted advertising. The opt out mechanism will be made available as of the effective date;
(ii) Right to Data Portability. You have the right to a "portable" copy of your Personal Data that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider's servers or information technology environment;
(iii) Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Data over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable;
(iv) Right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date;
(v) Right to Delete Your Data. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.
How to Submit a Request:
You may submit a request to exercise your rights to know/access or delete your Personal Data through submitting a request via email to info@chatcloud.pro.

8.4.4. Connecticut
Under the Connecticut Data Privacy Act (“CDPA”), Connecticut residents have certain privacy rights regarding the collection, use and disclosure of their Personal Data. If you are a Connecticut resident, you can see more details about the types of Personal Data we have collected from you in the past 12 months and may collect from you, how we collect such Personal Data and purposes for which we collect your Personal Data in Section 3 “PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA” above. We do not share your Personal Data with any third-party except as further described in Section 4 “PERSONAL DATA SHARING” above. Please refer to the other terms of this Privacy Policy to see further rights afforded to you and how we use your Personal Data.
We do not sell Personal Data of Connecticut residents and we do not process Personal Data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects. Chatcloud does engage in “targeted advertising” as that term is defined in CDPA.

Privacy Rights for Connecticut Residents:
Under the CDPA, Connecticut residents have specific rights regarding their Personal Data. This section describes those rights and explains how Connecticut residents can exercise those rights.
(i) Right to Opt Out of Targeted Advertising. You have the right to opt out of the processing of Personal Data concerning the consumer for the purpose of targeted advertising. The opt out mechanism will be made available as of the effective date;
(ii) Right to Data Portability. You have the right to a "portable" copy of your Personal Data that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your Personal Data stored on our servers or information technology environment to another service provider's servers or information technology environment;
(iii) Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Data over the past twelve (12) months. Any disclosures we provide will only cover the 12- month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable;
(iv) Right of correction. You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date;
(v) Right to Delete Your Data. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.
How to Submit a Request:
You may submit a request to exercise your rights to know/access or delete your Personal Data through submitting a request via email to info@chatcloud.pro.

8.4.5. EEA, Switzerland, or the UK
If you are located in the EEA, Switzerland, or the UK, you are entitled to certain rights, subject to applicable exceptions, under the GDPR, Swiss, and UK data protection laws. Please note that, in order to verify your identity, we may require you to provide us with information prior to accessing any records containing information about you.
If you are a resident of the EEA, Switzerland, or the UK, you can see more details about the types of Personal Data we may collect from you, how we collect such Personal Data and purposes for which we collect your Personal Data in Section 3 “PERSONAL DATA WE COLLECT AND HOW WE USE THE PERSONAL DATA” above. We do not share your Personal Data with any third-party except as further described in Section 4 “PERSONAL DATA SHARING” above. Please refer to the other terms of this Privacy Policy to see further rights afforded to you and how we use your Personal Data.

Privacy Rights for resident of the EEA, Switzerland, or the UK:
(i) Right to be informed. You have the right to be informed about the collection and use of your Personal Data;
(ii) Right of access. You have the right to receive a copy of your Personal Data, and other supplementary information;
(iii) Right to rectification. You have the right to have inaccurate Personal Data rectified or completed if it is incomplete;
(iv) Right to erasure (the ‘right to be forgotten’). You have the right to request your Personal Data to be erased, in certain circumstances;
(v) Right to restrict processing. You have the right to request the restriction or suppression of your Personal Data, in certain circumstances, in particular if your data is not accurate; if your data has been used unlawfully but you do not want us to delete it; if your data is no longer needed, but you want us to keep it for use in legal claims; or if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request;
(vi) Right to data portability. You have the right to obtain and reuse your Personal Data, in a machine-readable format, for your own purposes across different services, in certain circumstances;
(vii) Right to object. You have the right to object to the processing of your Personal Data, in certain circumstances. Where we are using your Personal Data because it is in our legitimate interests to do so, you can object to us using it this way. Where we are using your Personal Data for direct marketing, you have an absolute right to ask us to stop doing so;
(viii) Rights with respect to automated decision-making and profiling. You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you;
(ix) Right to withdraw consent. Where we are using your Personal Data based on your consent, you can withdraw your consent at any time;
(x) Right to lodge a complaint with the appropriate data protection authority. You have the right to bring a claim before your competent data protection authority. However, before doing so let us know first at info@chatcloud.pro. We care about your privacy and want to make sure that we do everything to address any of your concerns.
To submit a request to exercise your rights, please request via email to info@chatcloud.pro. We may have a reason under the law why we do not have to comply with your request, or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

8.4.6. Other jurisdictions
If you are located in a jurisdiction outside of the aforementioned jurisdictions, and would like to request a data right (access, transfer, deletion of your data, etc.) please submit your request via email to info@chatcloud.pro. We will evaluate your request, based on applicable data protection laws.

9. PRIVACY OF MINORS
We do not knowingly or intentionally gather Personal Data about children who are under the age of 13. If you become aware that a child has provided us with Personal Data, a parent or guardian of that child may contact us at info@chatcloud.pro to have the information deleted from our records. If we learn that we have inadvertently collected the Personal Data of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible and cease the use of that information in accordance with applicable law.

10. LINKS TO OTHER WEBSITES
We are not responsible for the practices employed by websites linked to or from our Website or Service, nor the information or content contained therein. Please remember that when you use a link to go from our Website or Service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website is subject to that website’s own rules and policies.

11. CONTACT US
We keep our Privacy Policy under regular review and place any updates on https://chatcloud.pro/privacy. This Privacy Policy was last updated on the date set forth at the beginning.
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your applicable data protection rights, please do not hesitate to email us at info@chatcloud.pro
Chatcloud’s EU Data Protection Representative may be reached by email at info@chatcloud.pro.

12. CHANGES TO THIS PRIVACY POLICY
Chatcloud may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we make a material change to the Privacy Policy, we will post the revised version with an updated ‘effective date’ at the top of this page.
You acknowledge that your continued use of our Website or Service after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your Personal Data is subject to the updated Privacy Policy, as of the above effective date.

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